T POKER

Refund Policy

Last updated: July 2, 2026

This Refund Policy explains how cancellations and refunds work for T Poker Premium subscriptions, operated by True Story Labs. It should be read together with our Terms of Service. The free plan involves no charges, so nothing in this policy applies to it.

1. Premium subscriptions & auto-renewal

T Poker Premium is an auto-renewing subscription, priced at $8.99 / month or $79.99 / year (USD; your exact, localized price and any applicable tax are shown at checkout). Unless cancelled, it renews automatically for the same period at the then-current price. Renewal is charged within 24 hours before the current period ends.

2. Cancelling

You can cancel anytime. When you cancel, your subscription stops renewing and you keep Premium access until the end of the period you have already paid for — it is not cut off immediately. Cancelling does not, by itself, trigger a refund for the current period.

3. Web purchases (via Paddle)

Subscriptions bought on the web are sold and processed by Paddle, our authorized reseller and Merchant of Record. Paddle appears on your statement and handles billing, taxes, and refunds for web purchases.

Statutory rights: where the law grants a cancellation or withdrawal right (for example, the 14-day right of withdrawal for consumers in the EU/UK), that right applies and is honored, subject to any lawful exceptions for digital services you have begun using.
Discretionary refunds: outside any statutory right, we will consider a good-faith refund request made within 14 days of a charge — for example, an accidental purchase or a renewal you did not intend and have not meaningfully used.
How to request: email truestorylabs@gmail.com with the email address used for the purchase and the approximate date, or use the support link in your Paddle receipt. We aim to respond within a few business days. If a refund is approved, it is returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

4. Mobile purchases (App Store & Google Play)

If you subscribed inside the iOS or Android app, the purchase is processed by Apple or Google (via RevenueCat), and their refund policies apply. We are not able to issue refunds for store purchases directly. Request a refund through the store:

Apple: visit reportaproblem.apple.com or Settings → your name → Subscriptions.
Google Play: use the Google Play refund process at play.google.com, or contact Google Play support.

5. Avoiding an unwanted renewal

For web subscriptions (via Paddle), cancelling any time before your renewal date stops the next charge — cancel via the link in your Paddle receipt or by contacting us. For App Store / Google Play subscriptions, turn off auto-renewal at least 24 hours before the current period ends, in your store account settings.

6. Duplicate or incorrect charges

If you believe you were charged in error or more than once, contact us at truestorylabs@gmail.com and we will investigate and correct any genuine billing error.

7. Contact

True Story Labs — billing and refund questions: truestorylabs@gmail.com

8. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by the "Last updated" date above, and the current version always governs new purchases.